Avvo has checks in place to maintain the quality and validity of reviews posted to our site: we require users to register before submitting a review, and we read every review before we allow it to be posted. If we have looked at the review in question and have determined that it meets Avvo’s Community Guidelines, there are a few things you can do.
- Post a response to the review. There is a link at the bottom of each review for you to post a response. Your comment will be displayed immediately below the disputed review, and the most effective responses to negative feedback online can be a simple comment. This also sends a powerful message to potential clients about your professionalism and interest in feedback. Rather than arguing the substance of what the reviewer wrote, try something along the lines of: "We're sorry you had a bad experience with our firm. This matter does not sound familiar, and we strive for the utmost client satisfaction in every case. Please contact me directly to discuss your specific concerns."
- Request that the review be put through our dispute process. If you believe the review has not come from an actual or potential client of yours, we will contact the reviewer and ask them to confirm that they were in fact a real or potential client, and give them the option to edit or delete the review. During the dispute, the review will not appear on your profile. If the reviewer responds and confirms the review, it will be reposted to your profile with any changes specified by the reviewer.
Please note that we do not verify the information in reviews. All reviews on Avvo.com are the responsibility of the reviewers, and under 47 USC 230, Avvo, Inc. cannot be held liable for making Avvo.com available to the reviewers. Let Customer Care know if you would like to put your Client Review through the dispute process.
You may request additional reviews from current and former clients (keep in mind that the most recent reviews appear first on your profile).